How can I place an order?
- To order a hat or other related enquiries , please fill in your details on the order page.
- Orders placed in-studio require a 50% deposit.
- Shipped orders require payment in full, prior to shipping.
- We accept: Paypal, visa or mastercard. Credit card information should include expiration date.
- All prices are shown in Canadian Dollars.
- Due to the nature of handmade items, there are no returns or exchanges.
How long will my order take?
- Most designs are made to order and require 3-4 weeks to ship.
- Shipping time will depend on the country of destination.
- Orders placed under 3 weeks require a rush charge of $50.
How much is the shipping?
- Once the order is placed, shipping charges will be calculated and forewarded to you. If this is not a rush order, the most economical shipping means will be used.
Can a hat or headpiece be made in different colors from the ones on the website?
- Most of the designs can be made in different colours, although it depends on the availability of supplies.
How do the hats and headpieces stay on my head?
- Veils and feather pieces use a metal tooth comb while most cocktails use a discreet hat elastic which can be hidden under the hair.
Do you need to know my head size?
- No, it is not required as all pieces are one-size-fits-all.
Can I purchase hats for wholesale?
- To be eligible to purchase from the Alice Hart wholesale catalogue, you must have a retail location and a business licence. The minimum quantity is 6 designs per order. For more information, please fill in the enquiry form on the order page.